1. Returns Eligibility At Pokok.co, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your Baja Tulang order, you may request a return or refund under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within 7 days of receiving the product.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items We do not accept returns or refunds for:
- Opened or used products.
- Items damaged due to misuse or mishandling.
- Products purchased during promotional sales or clearance events.
3. Return Process To initiate a return:
- Contact our customer service team at support@tanahhijau.com with your order details and reason for return.
- If your return is approved, we will provide return instructions.
- Ship the item back to us at your own cost. We recommend using a trackable shipping service.
4. Refunds Once we receive and inspect your returned item:
- If approved, a refund will be processed to your original payment method within 7-14 business days.
- If the return does not meet our policy conditions, we reserve the right to decline the refund.
5. Damaged or Incorrect Items If you receive a damaged or incorrect product, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund at no extra cost.
6. Exchanges We currently do not offer direct exchanges. If you need a different product, please return the item and place a new order.
7. Contact Us For any inquiries or assistance, reach out to us at support@tanahhijau.com. We are happy to help!
Thank you for shopping with Pokok.co!